FAQ
FAQ: Custom Seiko Watch Service at ZJani-Mods
Q1: Shipping Time?
- A1: Expect delivery within 4-12 days. Delays can occur due to high demand or logistic issues.
Q2: Why Extended Delivery?
- A2: We appreciate your interest in understanding the delivery timeline of your order. Once your order is placed, a detailed and precise process begins. Initially, we source the required high-quality components from our trusted suppliers. Following this, these components are sent to our workshops in Europe (Netherlands) and Asia, where our skilled craftsmen meticulously assemble and perfect each watch by hand. This process ensures that every timepiece we deliver adheres to our stringent standards of quality and uniqueness. Due to the handcrafted nature and our commitment to excellence, this procedure is comprehensive and takes time. We value your patience and understanding as we work diligently to deliver a watch that not only meets but exceeds your expectations, ensuring that the wait is worthwhile. Thank you for choosing our brand.
Q3: Authenticity Guarantee?
- A3: We use original Seiko parts, like movements, blended with premium aftermarket components to create unique watches. Direct affiliation with Seiko is not claimed.
Q4: Warranty Offered?
- A4: Yes, a 2-year warranty backs each watch, signifying confidence in our craftsmanship.
Q5: Money-Back Policy?
- A5: We provide a 30-day money-back guarantee after you receive the watch, ensuring your satisfaction.
Q6: Cancellation Terms?
- A6: Cancellations are accepted within 24 hours of order placement without any charges.
Q7: Missed Cancellation Deadline?
- A7: Post 24 hours, cancellations are not feasible due to immediate start of component procurement.
Q8: Post-Cancellation Returns?
- A8: Yes, returns are accepted under our 30-day money-back guarantee. Contact us for return initiation.
Q9: Customization Options?
- A9: We offer a bespoke modification service for personalized watch designs. Contact us for details.
Q10: Customer Support Availability?
- A10: Reach our support team via email, Facebook, or our website for assistance.
Q11: Source of Watches and Parts?
- A11: Components are sourced from trusted manufacturers, with movements typically from Seiko’s factories, ensuring top-notch quality.
ZJani-Mods is dedicated to blending traditional craftsmanship with modern design to create a personalized watch experience just for you!